• Application Management Services
  • Email Services
  • Network Services
  • Database Services
  • Professional Services
  • Helpdesk Services

Application Management Services

RGen provides the integrated support services in the dimensions of Customer support model for Application Management, the offering includes:

  • Application Helpdesk
  • Application Support
  • Application Administration
  • Application Monitoring
  • Application Enhancement

Database Services

RGen offers database services to help customers meet the high level information availability and data protection to support their applications, the offering includes:

  • Database installation & configuration
  • Database monitoring
  • Database maintenance/upgrade
  • Database support (Oracle, MSSQL)
  • Database performance tunning

Email services

RGen offers Email services for effective and secure customer messaging platform based on Microsoft Active directory solution, the offering includes:

  • Setup, Installation and configuration
  • Account, Group and Share management
  • Maintenance of AD solution
  • Group policy management
  • Monitoring of Active Directory Serivce
  • Incident & Problem management for end user

Professional services

RGen carries vast experience in implementing IT Service Management solutions and integrating them with business processes. The offering includes:

  • ITSM Implementation(specialization-BMC Remedy)
  • ITSM support (onsite offshore delivery model)
  • Integration of ITSM tools

Network services

RGen offers following services in Network domain:

  • Networking services
  • LAN management
  • LAN monitoring

Helpdesk services

RGen offers standardized Helpdesk services which includes take over of existing Helpdesks as well as development and implementation of Helpdesks tailored to meet customer specific needs. The offering includes:

  • IT Service Desk
  • Helpdesk for Product support
  • Remote and Onsite Incident Management